Safety & Security
10.1 Building Security
ACC maintains twenty-four (24) hour building security personnel (unarmed) to patrol all facility perimeters, parking decks, exterior grounds, and public areas and the in the public space and grounds.
Our Security Control Center is manned 24/7. If you cannot reach your Event Operations Team for any reason you may contact (512)404-4111. You may also reach our control center using the call boxes available outside the building and the black house phones located inside the building.
10.2 Event Security
Event security is an exclusive service of the ACC. ACC security personnel (unarmed) patrol all facility perimeters, parking decks, exterior grounds, and public areas. The ACC maintains twenty-four (24) hour building security in the public space and grounds.
The Client is responsible for event staffing to secure licensed premises and support areas from the first contract day to the last contract day. A minimum level of event staffing is required for move-in and move-out, concerts, dances, sporting events etc. The Client is responsible for event security of the areas in the licensed premises of the contract, as well as public areas used for displays, registration and possibly the parking garages.
Abusive language, threats, assault, vandalism, theft, and other conduct detrimental to the successful staging of an event are grounds for immediate removal from the premises or arrest, depending on the nature of the offense. Solicitation is prohibited.
Credit is not given for services ordered and not used. A four (4) hour minimum may be required and charged for labor unless otherwise specified. The ACC determines the number and type of security personnel required for an event. Overtime fees may apply.
During move-in and move-out hours of exhibits, a minimum of three (3) Department Security Event Staff and one (1) Licensed Peace Officer (LPO) are required to manage the service yard area.
Final determination of the number of, type of, and duties of personnel required for an event is made by ACC Management.
10.3 Security Rates
10.4 Event Keys
Digital key cards for your contracted spaces are available upon request. These cards are provided at no additional cost, however there is a fee of $35 for each key card not returned. Key request forms need to be submitted 14 days prior to your first contracted event date.
10.5 More Information
For additional security & safety information, including our emergency response plan & Security Form examples please see our Operational Policy.