Services & Amenities

3.1 Marketing Services

The Marketing Division of the Austin Convention Center Department can provide the following services to scheduled events.

Event Listing on Website Calendar

Definite events and their show dates are pulled from the ACCD USI database and listed on the ACC or PEC website. The event name directly links to the event website. Please work with your ACCD Sales Manager or Event Coordinator to ensure correct information is posted.

The Austin Convention Center and Palmer Events Center both have Facebook pages, www.facebook.com/austinconventioncenter and www.facebook.com/palmereventscenter, as well as Instagram accounts www.instagram.com/accdtx and www.instagram.com/pectx, to help promote events in the building as well as our beautiful city:

Events are welcomed on Facebook.
Posts can include event highlights.
Posts can include event photos (if the client signs the authorization).
Best Parking Information can be posted.
We can share a client’s event name, logo and details for increased brand awareness.
We can place a client’s watermark on Instagram posts of the client’s event.
We can tag a client’s Instagram account on posts about the client’s event.
We can repost client Instagram posts onto our feed, so our followers are made aware of your event.
We can include client hashtags with Instagram post(s) concerning the client’s event.
We can place a client’s website address in our facility Instagram bio for the span of the client’s event.

Media/PR

ACCD Marketing writes monthly press releases that list the events at ACC and PEC. Releases are posted on the websites and distributed to the Austin media.
The marketing, promotion and publicizing of events is the responsibility of the client.
ACCD PIO staff will direct media inquiries/requests to the appropriate event media contact.

3.2 Coat & Luggage Check Service

An event may request a Coat & Luggage Check to be scheduled during any contracted days. We’ll need specific dates, hours, location, and if Hosted or Cash option. See below for details

Hosted option

Charged to Master Bill for staffing @ $26 per hour, per person, with a 4-hour minimum.
No charge to client for per item.

Cash Option

Charge to attendees at $2.00 per item.
No charge to the Master Bill as long as minimum is met to cover set up and staffing
Minimum is $208 ($26 x 2 people x 4hrs = $208)
If minimums are not met, client will only be charged the difference.

Policies

Cash Only
Only coats & luggage. Posters, Purses, Event Bags, Laptops, etc will not be accepted.
Items that do not get picked up at the end of Coat Check will be turned in to Security Control for logging/storage purposes.

3.3 Mother's Rooms

Nursing mothers are given private, secure areas with comfortable furnishings including a changing station, sofa and cooler. The mother’s room on our first level is located on the south side of the building and the second is located on the north side of the building on the third level (see map below for reference). In addition to these two rooms, we also have a portable nursing pod available upon request.

3.4 Business Center

Our Business Center is located in the lobby area between exhibit halls 2&3 (See map below). Here, you can scan documents and make copies, use the complimentary computers we have available and more.

Hours of Operation

Events may request specific dates and hours for the Business Center to open, including weekends (at no charge).  If not specifically requested, we will schedule according to registration and show hours.

Master Billing is available.  All that is needed is a list of authorized signatures.  We will then submit an invoice your Event Coordinator to include with the master bill.

Business center is subject to request an early close if usage does not constitute continuing staffed hours. If this happens, client will be asked by Event Coordinator for early closure approval.

Services

Complementary services include computer use & scanning
Flight kiosk is available for free use and to print boarding passes
Black & White Copies - .25¢ per side
Color Copies - .55 ¢ per side
Local Faxing - $1.50 per page
Long Distance Faxing - $2.50 per page
International Faxing - $4.00 per page
USPS Shipping
Outbound Applicable US Postal Rates + $5.00 Service Fee
Letters and small, flat rate USPS parcels only. UPS and FedEx services not available.
UPS services available at Hilton Hotel
FedEx available at Fairmont Hotel
Merchandise is also available for sale such as office supplies, souvenirs, snacks & beverages.

3.5 Gift Shop & Kiosk

We have a wonderful gift shop full of unique Austin gifts, including popular items such as “KEEP AUSTIN WEIRD” themed gifts, supplies, beverages and snacks. In addition to the permanent gift shop located across from exhibit hall 2, we have a gift shop kiosk that can be conveniently placed near your event registration or entrance.

Hours of Operation- On most occasions, the Kiosk will be open and placed near registration during an event for more convenience.
When an event is taking place near the permanent store, Exhibit Halls 1-3, the store will open during event hours.
Both the store and kiosk will be scheduled according to registration and show hours.
The gift shop is subject to request an early close if usage does not constitute continuing staffed hours. If this happens, client will be asked by Event Coordinator for early closure approval.

3.6 ATM Locations

We have two ATMs located on the first level of the convention center. One is located across from the business center and the other is located in the lobby in front of Exhibit Hall 5. Please see map below for reference.

3.7 Accessibility

In addition to the accessibility information located here: ACC Accessibility, we have wheelchair lifts to accompany any staging requests available upon request.